So

Work is a rare delight of fucking moron. The powers that be spent several million bucks on a client contact management system, and nothing on training people to use it. So for my dirty dozen, I'm the trainer. It's rather scary that I'm turned lose on this training business, because my ability to describe what one should be doing in short sentences is pretty damn good, but my ability to do it without using some quite profane language is a whole 'nother story.